In SOLABS QM10, when performing the Approval Cycle for a document, Comments are required when a Decision of Reject is selected. The comment will be visible to other approvers and/or other users having the rights to access this document:
However, the option to enter Comments is NOT available when a Decision of Approve is selected. In this case, there is no Comments field available.
If a comment needs to be provided before the document gets approved, either make a Reject Decision of or use the Stop Cycle option. The Stop Cycle option will stop the approval cycle but it will then be possible to provide Comments. The Approval Cycle can then be restarted and the document approved.
If you often have a situation where Approvers need to reject documents or stop the cycle, it is recommended to use the Review Cycle ahead of initiating Approval Cycles. The Review Cycle allow users to view the document, make comments, and have the document updated accordingly. It is possible to initiate multiple Review Cycles for documents. This can be helpful if perhaps you need specific input from a certain area such as Regulatory. After a thorough Review Cycle, the document should hopefully be ready for a quick Approval Cycle.