As part of our continuous improvement process at SOLABS, all Level II support requests must be submitted using the attached fillable form. This will be mandatory for all clients as of August 1st, 2022.
Alternatively, you may use the mandatory fields directly in your email, please see the link at the bottom of this page.
Should you submit a request without using the Support Request-Fillable Form (FORM000034), our support team will simply reply to your email with the form attached and kindly ask that you fill out the form and resubmit your request.
This form will allow our support team to properly understand and categorize client requests, providing for a more efficient and customer-centric experience.