Information to send to SOLABS' Support Team at support@solabs.com:
- Description of the problem or request: Describe the sequence of events leading to the error, or the question you’d like to ask. Examples:
- “When clicking the Confirm button of the ____ Process, I get an error message….”
- “When accessing [Document Name], I see a blank screen.”
- “How do I do [task/process]?”
-
Business Impact: How it affects your business in concrete terms, telling SOLABS how quickly you need this problem addressed. Examples:
- “We can no longer start new processes, but we can access and modify older ones.”
- “Users cannot log in to SOLABS, this is urgent.”
- User Name: The user name of the person to whom the problem occurred.
- Date and Time: When the error occurred.
- Functionality: The SOLABS QM10 section where the error occurs/section related to the question asked.
- Screen capture of the actual error and or error message.
- Ticket or reference number for this case (if applicable).
- Unhandled error: This is a fairly ambiguous error message, so please send additional details.
Sending the Email to support@solabs.com
SOLABS has prepared an email template you can copy and paste, below, to send questions or report problems to SOLABS:
Subject: Question or problem with
- Description of the problem or request:
- Business Impact:
- User Name:
- Date and Time:
- Functionality:
- Screen Capture:
- My ticket or reference number:
Please attach any supporting information (Screenshot, Server log, Audit Trail, Summary Report, etc.)
Comments
0 comments
Please sign in to leave a comment.