Here are some helpful tips for users who have just been upgraded to Version 10.8!
If you do have any trouble logging in the first time, it may be due to browser cache issues. If this happens to you, reference this article: SOLABS QM 10: Logging in After Upgrade to 10.8 for instructions on clearing your browser cache.
The Login Page looks a little different and there are some nice changes to it.
- Your Username will now be your Email Address.
- The left-hand image can be customized if you'd like. Check out the video titled SOLABS QM10 Customizing the Login Page.
After entering your Username, click "next" to get to the Password entry screen. Notice that a Forgot password? link is right below the Password field. Clicking that link will bring you directly to Password Manager!
Also new -- if you are a user who has access to the SOLABS Reports Portal, your Login Credentials are now the same ones you use for SOLABS QM 10! No need to use your Unique ID!
If you previously had access to the SOLABS Reports Portal but seem to have lost it, that is because it was disabled as part of the upgrade. The good news is that now your System Administrator can easily add it back!! They no longer need SOLABS Support to do that! Here is a quick guide for Admins on reinstating access to the Reports.
All User Guides in the Knowledge Base have been updated to include any new features or changes with Version 10.8. If you have questions, just search for the related User Guide. There are also a Q&A Articles on the Release Notes for 10.8.0 and for 10.8.1.