Support Tools – SOLABS

Tools to help us, help you!

The SOLABS support team often requires tools to help them better comprehend, analyze or correct an issue.

TeamViewer Host		This tool is required to be installed onto your system, and by extension requires local administrative rights.
		Download

TeamViewer QuickSupport		This tool is optimized for instant support and is easy to use. It does not require installation on your system and therefore does not require any local administrative rights onto your computer.
		Download

TeamViewer QuickJoin		Ideal for quick and easy online presentations, simply start the QuickJoin tool and log in with the session data provided by SOLABS.
		Download

GoToMeeting		This being an online tool, no download or installation is required. The SOLABS team will provide you with the required information by email to connect to the virtual meeting.

VPN access - Hosting Center		To ensure security and control over the access to the SOLABS Hosting Center, access to the infrastructure requires a VPN client. This access is reserved to SOLABS personnel and third-party vendors supporting some of the technology we are currently using.

VPN access - On premise clients		Secure connection and ease of use can be attained by using a VPN access for on premise clients. It is the responsibility of the client to provide such a tool to optimize the work of the SOLABS support team.