We have been conducting interviews with our clients starting in June 2020. This is a record of the answers that have come out as part of this exercise.
What are the impacts of QM10 on your daily activities?
The document control module helps keep track of documents and provides better control over the process of rendering them effective.
QM10 allows for a lot of operations to be performed remotely where that would be impossible in a paper based system.
The collaborative possibilities of SOLABS QM10 make it much simpler to have multiple people involved in approving a single document or going through a single process.
How does that compare to your initial expectations during implementation?
QM10 does what is expected from an EQMS.
The initial setup demands a lot of effort from the project manager on the client's side.
What is the one thing you enjoy the most about using our EQMS QM10?
The amount of paper that is saved by going electronic.
The ability to access documents, training and processes at all times and from anywhere.
The ability to get a clear overview of information regarding documents, training and processes via reports.
The Training Records Management QM App is very robust and simplifies the training process once it is properly set up.
What are our main differentiators versus other EQMS you have used or seen in the past?
QM10 is fully configurable and the SOLABS team can help make any changes requested.
QM10 is built around Life Sciences organizations and is easy to understand for Life Sciences employees.
Some functionalities are lacking compared to larger solutions.
What is the one thing your end-user community enjoys the most about using QM10?
The Core Functionalities work well and are simple to master.
Recording training is a simple and quick process.
The notion of a paperless approach is very appreciated.
The software is a strong collaboration platform when coupled with remote screen sharing.
Are there any hindrances that prevent you from making the most out of QM10?
QM10 has a steep learning curve and requires time before making the most out of it.
The home page contains a lot of information which can be overwhelming for standard users.
Standard users have access to a lot of metadata, which can be confusing.
Some of the reports that our clients would love are not yet available.
Handling training in different language can be a challenge.
The interface is not user friendly and takes some getting used to.
We understand that management is concerned with savings and costs. Which of these resonates the most when justifying continual investment in an EQMS?
Document control, training and quality processes take much less time with QM10, which saves more than it costs.
Investing in an EQMS is a no-brainer in the current times.
QM10 is a decision making tool which assists with compliance.
In today's environment purchasing an EQMS is necessary to remain competitive with other Life Sciences companies.