As you may be aware, SOLABS Support will only answer request made by your company's Authorized Level II Support Contacts.
This list is provided by the customer prior to the Go Live via the Client Support Contacts - Form, but it is obviously not set in stone!
If changes are needed, you can either send back an updated version of the Client Support Contacts - Form (if you don't have one, you can download it here), or simply have one of the current authorized contact send the request to firstname.lastname@example.org with the specific changes that need to be done to the current list.
Please make sure to include all the required information (see below) for any new contact that should be added to the list.
- Role with SOLABS
- Email Address
- Phone Number