Known Issues with the Questionmark interface with SOLABS QM: 1. When Failing a Questionmark Assessment 2. When completion requirements include Exceptions (Automatic Records) 3.When completion requirements include Confirmation from External Record

❶ Failing a Questionmark Assessment

In SOLABS QM, when the Training Section is interfaced with Questionmark as the External Training Provider, it is possible to link an assessment to a training activity. The assigned user will access the assessment directly from the training activity page in SOLABS QM by clicking on  the Open Assessment button.

The trainee will then be directed to the Questionmark assessment that needs to be performed.

Once the assessment is completed, there is a Link button that will direct the user back to the SOLABS QM application to record his training in SOLABS QM. If the trainee has failed the assessment, he will not know from within Questionmark, as results aren’t displayed. The result will be displayed in SOLABS QM viewed in in the Record my training page. When this user records his training in SOLABS QM, the training will automatically be reassigned due to the failed assessment. However, it may happen, due to a desynchronization of time between the Questionmark server and the SOLABS QM server, that the failed assessment is not sent to SOLABS QM in time  in cases where the training is confirmed in SOLABS QM immediately after the assessment has been submitted in Questionmark. The record in SOLABS QM will not be correctly logged and the activity will not be reassigned.

The following situation will occur upon confirming the training in SOLABS QM:

• For this activity, the Record my Training link will still be present (correct/expected behavior)
• The Open Assessmentlink will NOT be present (incorrect/unexpected behavior)
• The sentence: The assessment for this training activity has been completed. You can now confirm your training will still be present in the training activity view page, even if confirmed. (incorrect/unexpected behavior)
• The trainee will be displayed in the Untrained Userstable as having a failed grade and as Awaiting End-User and Grade confirmation. (correct/expected behavior)

What can be done in that case?

In case of a failed training (displayed to the trainee by an overlay popup containing the following message: The assessment has been completed with a failing result. You have been automatically reassigned to complete the assessment and confirm the training.), but, as explained above, the Open Assessment option is NOT displayed:

⃝ The trainee needs to wait at least 3 minutes and then re-confirm the training

After this re-confirmation, the Open Assessment link will be present and the assessment can be taken again.

What can be done to avoid this from happening?

To avoid this from happening, the trainee can wait at least 3 minutes after the assessment in Questionmark has been submitted BEFORE recording his training activity in  SOLABS QM.

❷ Exceptions (Automatic Records)

When creating a training Activity in SOLABS QM, , it is possible to set the Author or the Author and the Approvers of the training activity’s related document as trained by default, we refers to this as Exceptions (Automatic Records). However, when  such a training activity is linked to a Questionmark assessment, this functionality does not work properly.

The following will happen:

• If the Training Administrator creates the training activity and selects an Exception on Recordsand  selects the Status of the Activity = Active on creation, he will not be able to confirm the creation of the activity. The confirmation button will not confirm and you will remain on the confirmation page.
• If the Training Administrator creates the activity and selects an Exception on Recordsand selects the Status of the Activity = Not Started on creation, and then modifies the activity to set the Status to Active, he will not be able to confirm the modification of the activity. The confirmation button will not confirm and you will remain on the confirmation page.

NOTE that there is NO workaround for this.

❸ Record Training Activity From External Record

In SOLABS QM, when a training activity is Active, it is possible for the SOLABS QM Training Administrator to record a training for an assigned trainee when the training activity is recorded externally (Record Training From External Record). However, when a training activity is linked with a Questionmark assessment, this function does not work properly. 

The following will happen:

• If the Training Administrators accesses the page Record Training From External Recordor, in the Training Administration section, accesses the option Record for End User,  selects a user and a Record Date and then tries to confirm, the confirmation button will not confirm and he will remain on the confirmation page.

NOTE that there is NO workaround for this.

GENERAL NOTE: Pay attention to login username

Also note that it is important to log into SOLABS QM with the username as it is set in the Setup section. Usernames in SOLABS QM can ONLY contain lower case letters. If a user enters capital letters in his username,  this will cause an issue when trying to record a training activity in SOLABS QM. An error will be generated and the user will not be able to confirm.

Users must always log into SOLABS QM using all lower-case letters as set in the Setup section.