Philippe Gaudreau

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Recent activity by Philippe Gaudreau Recent activity Votes
  • Level I Support - Service Level Agreement

    Attached is SOLABS' description of Level I Support for SOLABS QM.  As part of those services are offered: o             Virtual QM10 Product Specialist o             Virtual QM10 Level I Technical ...

  • Key roles and responsibilities in a SOLABS QM Implementation

    The following describes the roles and responsibilities of the project team expected from any client who intends to implement SOLABS QM.    Project Owner  Main stakeholder on the Client’s side....

  • Q&A on QM10 Pricing Model

    Q. I am wondering if we have a limit on user accounts or if accounts are unlimited? A. SOLABS' pricing model is named-user i.e. the amount of accounts are NOT "unlimited at a fixed price". The amou...

  • Q&A on SOLABS' Service Level Agreements

    1- Does SOLABS offer Level I Support?  Yes. SOLABS offers Level I Support in client-specific statement of works.  See: More information on services (Ad hoc training, backup admin, etc.) System Own...

  • Level II Support and Maintenance - Service Level Agreement

    Attached is SOLABS' current Service Level Agreement for SOLABS QM.  Applicable to all clients under active license, service and maintenance agreements.  Table of Content:

  • SOLABS QM 10 Security and Incident Management (Proposed Model)

    This guide is intended for SOLABS QM 10 System Owners who perform advanced setup, maintenance and administration activities in SOLABS QM 10.   It provides information on how Security and Incident M...

  • Product Overview

    SOLABS is technology company that has successfully brought to market 2 generations of EQMS technologies, the latest one being a cloud-based EQMS introduced as SOLABS QM 10 in 2014. Our SOLABS QM© E...

  • Coronavirus (COVID-19) : Update on SOLABS' customer service

    April 23, 2020 Update:  Dear clients and partners,  We continue to allow for employees to work from home. We continue to monitor our services and partners closely everyday. Our SLA (Support - Servi...

  • Company Fact Sheet

    Market Description SOLABS addresses the needs of Life Sciences organizations such as Pharmaceutical, Medical Device and Biotechnology companies. SOLABS’ target is mid-size companies with local and/...

  • Infrastructure Requirements (On Premises)

    The document presents the SOLABS QM 10.X solution architecture. It also provides the hardware and software requirements to operate in accordance with SOLABS qualitystandards and performance expecta...