Philippe Gaudreau

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  • Key roles and responsibilities in a SOLABS QM10 Implementation

    The following describes the roles and responsibilities of the project team expected from any client who intends to implement SOLABS QM10.    Project Owner  Main stakeholder on the Client’s sid...

  • Level II Support and Maintenance - Service Level Agreement

    Attached is SOLABS' current Service Level Agreement for SOLABS QM10.  Applicable to all clients under active license, service and maintenance agreements.  Table of Content:

  • Product Overview

    SOLABS is a technology company that has successfully brought to market 2 generations of EQMS technologies, the latest one being a cloud-based EQMS introduced as SOLABS QM10 in 2014. Here is a quick...

  • Q&A on SOLABS' Service Level Agreements

    1- Does SOLABS offer Level I Support?  Yes. SOLABS offers Level I Support in client-specific statement of works.  See: More information on services (Ad hoc training, backup admin, etc.) System Own...

  • SOLABS QM Validation Plan

    Extract of SOLABS' provided Validation Plan:  Purpose Computer System Validation is a documented process for ensuring that GxP computerized systems are suitable for intended use and function accord...

  • Data Migration FAQ

    Document Migration and Assistance from SOLABS?  SOLABS uses automated engines and heavily supports migration activities by providing a URS, assistance with writing verification protocols and test s...

  • Validation Approach for SOLABS QM10

    There are four main categories requiring validation consideration for the SOLABS QM software. References:  SOLABS QM Validation Plan SOLABS QM Validation Package  

  • Client Specific Deliverables

    Here is a good starting point for deliverables generally created by clients during implementation projects, which ensures a good transition towards operating SOLABS QM10 successfully!  Spreadsheet ...

  • Implementation Project Overview

    Overall Sequence of Activities  There are 6 to 8 main activities in the implementation project—depending on the SOLABS QM10 features selected by the client. No matter which features were selected, ...

  • SOLABS QM10 Security and Incident Management (Proposed Model)

    This guide is intended for SOLABS QM10 System Owners who perform advanced setup, maintenance and administration activities in SOLABS QM10.   It provides information on how Security and Incident Man...