The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. In this week’s episode, our host Ericka Moore is joined by SOLABS’ CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois and our new Software Support Specialist Mathieu Carriere!
The team discusses how much QM10 was used throughout 2020, the reasoning behind hiring a Software Support Specialist, its expected impact for our clients, how Mathieu’s profile fits such a role and more!
0:30 – Ericka announces today’s topic: the latest news from SOLABS as a company
0:50 – Philippe discusses SOLABS’ performance over the last year
1:55 – How many documents have been made effective through QM10 in 2020?
4:05 – Philippe discusses which process apps are the most used across our clients
6:24 – Ericka recaps how SOLABS’ usage has increased in 2020
8:05 – Kevin announces the arrival of a new member in the support team
8:40 – What is the reasoning behind hiring someone with a highly technical background in a support role?
10:32 – Kevin details the role of a Software Support Specialist and the expected impact for our clients
12:24 – Is it true that Kevin had to prove to the rest of the team that this job actually existed?
13:07 – Mathieu shares his professional background prior to joining SOLABS
15:22 – How does Mathieu’s background prepare him for his new role at SOLABS?
16:10 – Mathieu explains why he chose SOLABS as his next challenge
17:43 – What are Mathieu’s interests outside of work?
19:16 – Ericka reflects on today’s episode
19:56 – Ericka names a couple new resources in SOLABS’ Knowledge Base
Contact firstname.lastname@example.org to chat with our team!