In this episode of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS to discuss the implementation process of SOLABS QM10. They discuss whether implementations are done internally or outsourced, what are the key elements that make a successful implementation, and what a successful implementation means for SOLABS.
00:49 Why do we perform all of our implementations internally?
02:38 Is there an overlapping between implementation and the Client Success roles?
05:41 What is the expected duration of an implementation project at SOLABS and why?
08:30: Who is involved in the implementation from the client’s perspective?
09:22 Read more on implementation on our Knowledge Base at docs.solabs.com
10:00 Key tips that make a successful implementation
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