View our full presentation on SOLABS QM10 Services, Security and Architecture
Core Services
The Core Services are functions that our clients interact with directly.
They are necessary for our clients to operate QM10.
Enabling Services
The Enabling Services are functions that our clients do not interact with. They serve a supportive role in the operation of the Core Services.
They are necessary for our clients to operate QM10.
Enhancement Services
The Enhancement Services are functions that our clients interact with directly and that provide enhancements to the Core Services.
They are not necessary for our clients to operate QM10.
Interfaces
The Interfaces are external services that enhance our Core Services. Interfaces are optional for our users.
They are not necessary for our clients to operate QM10.
| Service Name | Type | Function |
| SOLABS QM10 | Core Service | Enterprise Quality Management System - e-Signatures - Document Control and Record Keeping - Training Management and Recording - Quality Events & Reporting - Change Management - CAPA |
| SharePoint Portals & OLAP | Core Service | Data Transformation (ETL) SharePoint Portals (Access to reports and analytics) |
| Password Management | Core Service | End-user password management and directory services |
| Active Directory | Core Service | Internal authentication. |
| Backup and Restore | Core Service | Management of backups |
| Online Assessments | Core Service | Set and record Online Assessments for training activities |
| Automated Service Center | Core Service | Self-service center for interventions |
| Hosting Infrastructure | Enabling Service | Services provided by Iron Mountain |
|
Network Infrastructure |
Enabling Service | Firewalls and networking equipment |
| Computing Resources | Enabling Service | Hardware (Servers) |
| Data Storage Devices | Enabling Service | Storage Area Network |
| Virtualization & OS | Enabling Service | Operating Systems |
| OLTP | Enabling Service | Online Transactional Processing (SQL Server) |
| Application Delivery Controller | Enabling Service | Application Delivery Controller |
| Document Transformation | Enabling Service | PDF rendering, Marking, etc. |
| eRoom | Enhancement Service | Client specific document repository |
|
Data Export |
Enhancement Service | Daily extract of datasets (supporting clients for advanced reporting and analytics) |
| Knowledge Base and Chat Service | Enhancement Service | Information on SOLABS products and services |
| solabs.com |
Enhancement Service |
Redirects end-users to commonly used services |
| OneLogin Authentication Handler | Interface | Allows users to access QM10 via OneLogin credentials (SSO) |
| Azure AD Authentication Handler | Interface | Allows users to access QM10 via Azure AD credentials (SSO) |
| SharePoint Online | Interface | Enables collaborative reviews with MS Office documents |
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