Support and Services

Support

• Communication Archive 2023
• 2023 Scheduled Maintenance - SOLABS QM10
• Out of Hour Support of SOLABS QM10
• Images Do Not Appear in PDF File After Conversion of Word Document
• Reporting a Level II Support Issue to SOLABS
• Mark of the Web (MOTW), Microsoft Office Macro Security Feature

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Client Success

• New! SOLABS Client Success group can train your staff on QM10 via your QM10 instance! Videos included!
• Client Success Assistance - Service Level Agreement
• User Guides Index (by Software Section)
• User Guides Index (by User Type)
• Video Tutorials Index (by Software Section)
• Video Tutorials Index (by User Type)

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Current Release (10.9.X)

• SOLABS QM 10.9 - Prerequisites and Documentation (10.9.0 and 10.9.1)
• Release 10.9.0 - New Features & Qualification
• Release 10.9.1 - New Features for SSRS Training Reports
• 10.9.0, 10.9.1, 10.9.1-1 & 10.9.1-2 - Release Notes
• Q&A on 10.9.0 Release Notes
• Notifications in 10.9.0 – Modifications and New Notifications

Installation

• SOLABS QM10 Services, Security and Architecture
• Why Am I Getting a Bold Watermark Labeled “Adlib Evaluation” in my Validation Environment?
• Which browsers are recommended to use QM10?
• What Are the Advantages of Hosted or Cloud Services Versus On Premises?
• Requirements for SOLABS QM10 in the Cloud

Hosting Services

• Network Service - Mesh Topology
• Security - Data Isolation

Implementation Services

• Configuration: No headaches please!
• Implementation of SOLABS QM10, Rollout Guide
• Implementation Project Overview
• SOLABS QM10 Training Plan / Knowledge Transfer

Data Migration

• Data Migration in QM10: Types of Data & Tools
• Data Migration FAQ

Previous Releases

• 10.8.1 to 10.8.2 Minor upgrade information
• 10.8.2 Release Notes
• Preparing and going through your SOLABS QM 10.8 upgrade - Hosted Clients
• Q&A on 10.8.1 Release Notes
• Q&A on 10.8.0 Release Notes
• 10.8.0 , 10.8.1, 10.8.1-2 & 10.8.1-4 Release Notes

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