This episode was published on September 25th, 2019
This week Philippe Gaudreau, the CEO and founder of Solabs, is joined by return guest Gretchen Dixson, the Senior Product Specialist at Solabs. On today’s show, they will be discussing the training plan and approach during the implementation stage of Solabs QM 10, from the pre-training preparation to the post-training follow-up.
Gretchen provides some incredibly valuable insight on topics such as: ways to prepare for a training session, what the training plan looks like during implementation, and how she has seen training evolve in enterprise software over the years. This episode will help you with your future training, training preparation, and understanding how the training plan is laid out within the implementation stage of Solabs QM 10.
[:30] About today’s episode with returning guest, Gretchen Dixson.
[:55] Gretchen gives an overview of the training plan during the implementation of Solabs QM 10.
[3:54] How has Gretchen seen training evolve in enterprise software over the years?
[6:34] What is the preferred approach in terms of training someone on a system like Solabs QM 10?
[8:47] Gretchen provides insight into the ways to prepare for a training session in Solabs QM 10.
[10:38] Gretchen gives some valuable advice to for trainers-to-be!
[14:01] How does Solabs assist their clients in training their end-users?
[16:49] How does Solabs follow-up with the Super Users they trained after go-live?
[19:41] Philippe thanks Gretchen for all of the incredible insight in this episode!
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