As you may know, SOLABS Support will only answer requests from your company's Authorized Level II Support Contacts.
This list is provided by the customer before the Go Live via the Client Support Contacts - Form, but it is not set in stone!
If changes are needed, you can either send back an updated version of the Client Support Contacts - Form (if you don't have one, you can download it here) or simply have one of the currently authorized contacts send the request to support@solabs.com with the specific changes that need to be done to the current list.
Please include all the required information (see below) for any new contact that should be added to the list.
Contact Information:
- Name
- Title
- Responsibilities within QM10 (Administrator, Document Coordinator, Training Coordinator, etc.)
- Email Address
- Phone Number
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