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This week on the podcast, Etienne Langlois, SOLABS’ Marketing Coordinator is your host! He is joined by Philippe Gaudreau, SOLABS’ CEO, Martine Boire, the team’s Head of Product and Quality Management and Gretchen Dixson, SOLABS’ Head Trainer and Product Specialist.
Today, they are trying out a new conversational format for the show! The team will discuss frequently asked questions about SOLABS, new resources available for clients on SOLABS’ Knowledge Base and more.
0 :45 – Etienne introduces today’s guests: Philippe Gaudreau, Martine Boire and Gretchen Dixson.
1:44 – The new show structure is revealed!
2:24 –Where can our users view the workflows for each of our QM APPs.
3:13 – How can our users access the Knowledge Base to find their SOLABS related answers
4:04 – Etienne explains how to log into your production and validation URL from solabs.com
4:53 – Martine explains that approvers cannot be removed during an approval workflow.
6:15 – Martine details the process of modifying active activities
9:05 – The differences between the eRoom and the Knowledge Base
11:10 – Philippe talks about the new Level 1 Support Agreements
14:00 – The team share their thoughts on the new conversational format.
15:45 – Etienne thanks the guests
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