This week on the podcast, Etienne Langlois, SOLABS’ Marketing Coordinator is back as your host! He is joined by Philippe Gaudreau, SOLABS’ CEO, Martine Boire, the team’s Head of Product and Quality Management, Kevin Byrne Langlois, SOLABS’ Head of Engineering and Ericka Moore, SOLABS’ Head of Client Success.
Today, the team will discuss frequently asked questions about SOLABS, new resources available for clients on SOLABS’ Knowledge Base and more. They will also chat about Ericka’s return in the SOLABS team after a prolonged leave and how this will impact our clients’ lives!
Also check out what the heck does the SOLABS' Head of Client Success do?
0:47 – Etienne introduces today’s guests: Philippe, Martine, Kevin and Ericka!
1:57 – Martine explains how many curriculums and training activities can be tied to a single document.
3:19 – Philippe explains what are the different levels of accesses to SharePoint and how they can be changed.
5:21 – Can users segregate the different libraries within SharePoint by user?
7:33 – Philippe explains what are the limits on the amount of user accounts, and how can this be changed?
10:15 – There will never be a case where a company tried to add a new user and is blocked because they are limited by their contract.
11:05 – Kevin details the process of preparing for a SOLABS intervention.
14:29 – Martine introduces her guide on setting due dates on document workflows.
15:38 – Ericka discusses her role within SOLABS moving forward.
17:32 – Ericka shares her thoughts on the current pandemic and what it’s taught her.
19:45 – The team expresses their feelings regarding Ericka’s return.
21:19 – Etienne explains that Ericka will take back the role of show host for the QM Insights podcast moving forward.
21:50 – Etienne thanks all listeners and invites them to reach out to the team at firstname.lastname@example.org with any questions and/or suggestions.