Privacy Policy

Last Updated: October 2026

SOLABS respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, communicate with us, request information about our products and services, register for our communications or events, or submit information through forms operated by SOLABS or third-party platforms such as LinkedIn.

1. Information We Collect

Depending on how you interact with SOLABS, we may collect information such as:

• First and last name
• Business email address
• Telephone number
• Company or organization
• Job title
• Country or region
• Information you provide about your organization's needs or interests
• Communications and inquiries you send to us
• Information submitted through forms, event registrations, surveys, or lead-generation campaigns
• Technical information related to your interaction with our website, where applicable

We seek to limit the personal information we collect to what is reasonably necessary for the purposes described in this Policy.

2. How We Collect Information

We may collect personal information when you:

• Contact SOLABS directly
• Request information about SOLABS QM10 or our services
• Request a demonstration
• Complete a form on our website
• Complete a SOLABS Lead Gen Form on LinkedIn or another platform
• Register for an event, webinar, newsletter, or other communication
• Communicate with members of our sales, marketing, Client Success, or support teams
• Otherwise voluntarily provide information to us

We may also receive information through service providers and business platforms that we use to manage our communications and business relationships.

3. How We Use Your Information

SOLABS may use personal information to:

• Respond to inquiries and requests
• Provide information about SOLABS QM10 and our services
• Schedule and conduct product demonstrations
• Understand your organization's quality management requirements
• Follow up regarding your interest in our products or services
• Manage prospective and existing customer relationships
• Send newsletters, product information, educational content, invitations, or other communications where permitted and, where required, with your consent
• Manage events, webinars, and other activities
• Improve our website, communications, products, and services
• Maintain appropriate business and administrative records
• Meet legal, regulatory, and security requirements

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in those communications or by contacting us.

4. LinkedIn Lead Generation Forms

SOLABS may use LinkedIn Lead Gen Forms to allow individuals to request information about our products and services.

When you submit a SOLABS form through LinkedIn, we may receive the information you choose to provide, such as your name, work email address, company, job title, and responses to questions about your organization's needs.

We use this information to respond to your request, understand your interests, and communicate with you regarding SOLABS products and services.

Information submitted through LinkedIn is also subject to LinkedIn's own privacy practices.

5. Email and Marketing Communications

SOLABS may use email marketing and communication platforms, including Mailchimp, to manage contacts and send communications.

If your information is transferred to one of these service providers, it is used to support SOLABS' communications and business activities and is subject to applicable contractual and privacy protections.

Where consent is required for electronic marketing communications, SOLABS seeks to obtain the appropriate consent.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails.

6. Sharing of Personal Information

SOLABS does not sell personal information.

We may share personal information with service providers that help us operate our business, including providers of:

• Email and marketing services
• Customer relationship management systems
• Website hosting and technology services
• Analytics services
• Event and communication platforms

We may also disclose information when required by law or when reasonably necessary to protect SOLABS, our customers, users, or others.

We seek to provide service providers only with the information reasonably necessary to perform their services.

7. Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, regulatory, contractual, and legitimate business requirements.

When personal information is no longer required, we take reasonable measures to securely delete, destroy, or anonymize it, as appropriate.

Some of our service providers may process or store information outside your province or country. Where this occurs, personal information may be subject to the laws of the jurisdiction in which it is processed.

8. Security

SOLABS uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

No method of electronic transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent where processing is based on consent, subject to applicable legal or contractual restrictions
• Ask questions about how your personal information is collected, used, or disclosed

To exercise these rights or ask a privacy-related question, please contact us using the information provided below.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve the user experience, and support analytics and marketing activities.

Your browser may allow you to control or disable certain cookies. Disabling cookies may affect some website functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable requirements.

When we make material changes, we will update the date shown at the top of this Policy and provide any additional notice required by applicable law.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the personal information SOLABS holds about you, please contact:

SOLABS 
info@solabs.com

Website: www.solabs.com