Philippe Gaudreau

  • Total activity 49
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 30

Activity overview

Latest activity by Philippe Gaudreau
  • Philippe Gaudreau created an article,

    Level I Support - Service Level Agreement

    Attached is SOLABS' description of Level I Support for SOLABS QM.  Applicable ONLY to clients who have Active Statement of Works.  Table of Contents

  • Philippe Gaudreau created an article,

    Q&A on SOLABS' Service Level Agreements

    1- Does SOLABS offer Level I Support?  Yes. SOLABS offers Level I Support in client-specific statement of works.  See: More information on services (Ad hoc training, backup admin, etc.) System Own...

  • Philippe Gaudreau created an article,

    Level II Support and Maintenance - Service Level Agreement

    Attached is SOLABS' current Service Level Agreement for SOLABS QM.  Applicable to all clients under active license, service and maintenance agreements.  Table of Content:

  • Philippe Gaudreau created an article,

    Coronavirus (COVID-19) : Update on SOLABS' customer service

    April 23, 2020 Update:  Dear clients and partners,  We continue to allow for employees to work from home. We continue to monitor our services and partners closely everyday. Our SLA (Support - Servi...

  • Philippe Gaudreau created an article,

    Pricing example - Cannabis Licensed Producer - 250-500 employees

    The Scope of this project includes SOLABS QM Essentials (Document Control & Audit Management), along with Training Management, Deviation Reporting and CAPAs.  Number of users : 40 Standard users an...

  • Philippe Gaudreau created an article,

    Implementation Project Overview

    Overall Sequence of Activities  There are 6 to 8 main activities in the implementation project—depending on the SOLABS QM features selected by the client. No matter which features were selected, th...

  • Philippe Gaudreau created an article,

    SOLABS QM Validation Package

    A summary of validation deliverables are listed in the SOLABS QM Validation Documentation Index.  ...  Full details attached. 

  • Philippe Gaudreau created an article,

    SOLABS QM Validation Plan

    Extract of SOLABS' provided Validation Plan:  Purpose Computer System Validation is a documented process for ensuring that GxP computerized systems are suitable for intended use and function accord...

  • Philippe Gaudreau created an article,

    Validation Approach for SOLABS QM 10

    There are four main categories requiring validation consideration for the SOLABS QM software. References:  SOLABS QM Validation Plan SOLABS QM Validation Package  

  • Philippe Gaudreau created an article,

    Client Specific Deliverables

    Here is a good starting point for deliverables generally created by clients during implementation projects, which ensures a good transition towards operating SOLABS QM successfully!  Spreadsheet fo...