Philippe Gaudreau

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Activity overview

Latest activity by Philippe Gaudreau
  • Philippe Gaudreau created an article,

    SOLABS' Promises

      In today's highly-competitive environments nobody can afford to make the same mistakes over and over again. Organizations need to learn from experience and capture those learnings in real-time. ...

  • Philippe Gaudreau created an article,

    Integrated Pharmaceutical Company – Late Stage Development

    The Scope of this project includes SOLABS QM Essentials (Document Control & Audit Management), along with CAPA, Change Control, Training Management, Deviations. Number of users : 30 Standard users ...

  • Philippe Gaudreau created an article,

    Q&A on QM10 Pricing Model

    Q. I am wondering if we have a limit on user accounts or if accounts are unlimited? A. SOLABS' pricing model is named-user i.e. the amount of accounts are NOT "unlimited at a fixed price". The amou...

  • Philippe Gaudreau created an article,

    Level I Support - Service Level Agreement

    Attached is SOLABS' description of Level I Support for SOLABS QM.  As part of those services are offered: o             Virtual QM10 Product Specialist o             Virtual QM10 Level I Technical ...

  • Philippe Gaudreau created an article,

    Q&A on SOLABS' Service Level Agreements

    1- Does SOLABS offer Level I Support?  Yes. SOLABS offers Level I Support in client-specific statement of works.  See: More information on services (Ad hoc training, backup admin, etc.) System Own...

  • Philippe Gaudreau created an article,

    Level II Support and Maintenance - Service Level Agreement

    Attached is SOLABS' current Service Level Agreement for SOLABS QM.  Applicable to all clients under active license, service and maintenance agreements.  Table of Content:

  • Philippe Gaudreau created an article,

    Coronavirus (COVID-19) : Update on SOLABS' customer service

    April 23, 2020 Update:  Dear clients and partners,  We continue to allow for employees to work from home. We continue to monitor our services and partners closely everyday. Our SLA (Support - Servi...

  • Philippe Gaudreau created an article,

    Pricing example - Cannabis Licensed Producer - 250-500 employees

    The Scope of this project includes SOLABS QM Essentials (Document Control & Audit Management), along with Training Management, Deviation Reporting and CAPAs.  Number of users : 40 Standard users an...

  • Philippe Gaudreau created an article,

    Implementation Project Overview

    Overall Sequence of Activities  There are 6 to 8 main activities in the implementation project—depending on the SOLABS QM features selected by the client. No matter which features were selected, th...

  • Philippe Gaudreau created an article,

    SOLABS QM Validation Package

    A summary of validation deliverables are listed in the SOLABS QM Validation Documentation Index.  ...  Full details attached.