Kevin Byrne Langlois

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Activity overview

Latest activity by Kevin Byrne Langlois
  • Kevin Byrne Langlois created an article,

    SOLABS support team is going paperless!

    March 21, 2024  The SOLABS support team is going paperless. In the upcoming weeks, SOLABS is migrating the current instruction execution work to support interventions towards a new, completely, dig...

  • Kevin Byrne Langlois created an article,

    FAQ 10.9.1-3 Corrective Release (SOLABS QM10)

    1) Is this update mandatory? Yes, it is mandatory. All client instances are to be updated on Saturday, February 3rd, 2024.    2) What is included in this corrective release?  It includes the correc...

  • Kevin Byrne Langlois created an article,

    Password Policies: Local AD vs. Azure AD, any Differences?

    SOLABS offers multiple authentication options and linkage with client password policies to ensure maximum security. This article is intended for clients enabling Azure AD as an external SSO provide...

  • Kevin Byrne Langlois created an article,

    Mark of the Web (MOTW), Microsoft Office Macro Security Feature

    Microsoft implemented a new security in Microsoft Office name Mark of the Web (MOTW).   This feature essentially detects if it should permit the execution of macros for Office documents that are do...

  • Kevin Byrne Langlois created an article,

    Support Requests and Criticality

    Each time a request is received at support it goes through a classification process in order to define its criticality.   Lexicon In order to understand criticality levels of client requests, first...

  • Kevin Byrne Langlois created an article,

    What is a QM10 Release?

    We often hear it, a new version of this, a new release of that! But what does it actually mean? And how does it work at SOLABS?   A new release is the accumulation of multiple changes made to a sof...

  • Kevin Byrne Langlois created an article,

    Tips for Allowing SOLABS’ Emails in Your Mail System (Instead of the Junk Folder)

    Sometimes, your emails from QM10 will be received in your junk folder. This is typically due to your system flagging our emails as spam. The following procedures detail how to mark a sender as safe...

  • Kevin Byrne Langlois created an article,

    How is Kanban used at SOLABS?

    What is Kanban Kanban is a visual system for managing work as it moves through a process. Kanban visualizes both the process (the workflow) and the actual work passing through that process. The goa...

  • Kevin Byrne Langlois created an article,

    Requirements for SOLABS QM10 in the Cloud

    This article defines the requirements for the release 10.8.X and up of SOLABS QM for the client's workstations and for the infrastructure.   Client-side requirements In order to leverage the full p...

  • Kevin Byrne Langlois created an article,

    Network Service - Mesh Topology

    The network service enables communications between multiple devices and virtual environments in SOLABS QM10. It also enables, in part, the communication between end-users and QM10.   It is comprise...