Pascal Demers
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Activity overview
Latest activity by Pascal Demers-
Pascal Demers created an article,
Why am I getting an error when I try to change a document's location?
When trying to change a document's location, it is possible that the system will show an error message preventing the change: This is due to a known issue where, if a folder is renamed after d...
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Pascal Demers created an article,
Where can I find my SOLABS Unique ID and where is it used?
The SOLABS Unique ID is a unique identifier attributed to each user of a SOLABS QM instance. For versions prior to 10.8.0, it was used to access the SharePoint Portal (where SOLABS QM Reports c...
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Pascal Demers created an article,
Why can Users Unsubscribe from certain Specific Notifications that are Defined as Mandatory.
This article concerns customers that had the 10.6.1 and/or 10.7.0 update deployed on their existing version of SOLABS QM. Because of an issue in the update script, some of the mandatory notific...
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Pascal Demers created an article,
I am Getting an Error When Trying to Modify the Username of a User
When modifying the username of an account set with one of the following login type: Solabs Identity, OneLogin and Azure, it is possible to get an error from the system if the SharePoint Access ...
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Pascal Demers created an article,
I'm Getting a Message Stating that the File is Locked by Another User When I Try to Start a Review Cycle on a System Using the Collaborative Review Feature.
When using the Collaborative Review Feature (where the file can be edited from SharePoint), it is possible that you stumble on the following error message when trying to start a new review or appro...
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Pascal Demers created an article,
Can I see the Metadata of the Superseded Version of a Document?
Currently, the metadata of a superseded version can only be seen when accessing the version from the document's audit trail. To do so, access the document as usual, and then click on "Audit Trail" ...
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Pascal Demers created an article,
Can I Change my SOLABS QM Username ?
Users with the SOLABS System Administrator role have the possibility to change the username of users in SOLABS QM. They can do it the same way then can modify any other parameters of a user. Acc...
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Pascal Demers created an article,
When does an account get locked in SOLABS QM and how to unlock it (self unlock by user and unlock by administrator)
A user account will be locked after too many (5) failed authentication attempts. Authentication is done in 2 places in SOLABS QM: Login page. E-Signature following specific user actions. Note: T...
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Pascal Demers created an article,
Which browsers are recommended to use QM10?
Currently Chrome and Edge are the recommended browsers for SOLABS QM. Firefox is also supported.
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Pascal Demers created an article,
How can I find the known issues related to QM10?
While some of the known issues could have their own article on the knowledge base, the list of all SOLABS QM known issues* is available to all users who have access to the Eroom. It can be found ...