Level I Support - Service Level Agreement

Attached is SOLABS' description of Level I Support for SOLABS QM. 

As part of those services are offered:

o             Virtual QM10 Product Specialist

o             Virtual QM10 Level I Technical Support

o             Virtual QM10 Analytics Specialist

o             Virtual Training Specialist

o             Virtual data Migration Specialist

Applicable ONLY to clients who have Active Statement of Works. 

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