SOLABS QM10 User Count

Every month, SOLABS gathers user count data for each of our clients.  

What information is gathered and when?

We record the count of the following type of users:

• Standard
• Train IDs
• External

Information is gathered on the first Thursday of each month.

What is the purpose of gathering this information?

Invoicing purposes

SOLABS doesn't enforce a mechanism of licensed users, meaning a client can activate as many accounts as they need without notifying SOLABS over the course of a full year. There is no need to buy a license pack or enter codes to unlock a bulk of licenses.  

On the other hand, our invoicing is based on a per-user model, and therefore we need to have reports on user's utilization. When billing, we take the average amount of users over the last 3 months prior to invoicing as the official user count for the year ahead.

Trending purposes

The reports also serve for trending purposes: what type of users are mostly enabled by clients, and by which category of clients, where do we see extension / contractions, etc.  .

Backend licenses

To operate our QM10 solution as a SaaS (Software as a Service), we use other software components, some of them have monthly fees based on user counts. More on our global service architecture HERE.