Kevin Byrne Langlois
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Recent activity by Kevin Byrne Langlois-
The SOLABS support team is going paperless!
Changes to Intervention Documentation The SOLABS Support Team is excited to announce that we will moving to an automated (paperless) process for documenting the completion of support intervention...
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What Changes Happen in QM10 When Using SSO such as Azure AD Premium?
Once the SSO feature is configured and activated a few changes happen in the system. Here is a list of changes: Authentication requests are redirected to the SSO user directory: The authenticat...
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What Are the Advantages of Hosted or Cloud Services Versus On Premises?
When looking at the advantages of hosted vs on-premises, there are 4 main areas to look at: cost, technical resources, security, and intervention flexibility. Cost One of the biggest incentives to...
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Support Requests and Criticality
Each time a request is received at support it goes through a classification process in order to define its criticality. Lexicon In order to understand criticality levels of client requests, first...
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Report Subscriptions by Email
You can automatically receive preconfigured executed SSRS reports by email at the time of your choosing and at in the format of your choosing. This is what we call a report subscription. The fol...
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What Kind of Information Can I Find in SOLABS' eRoom?
The eRoom service is used to exchange documentation with our clients. Each client can access two main folders: their own, and the public folder, which is shared with all our clients. Client fold...
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SOLABS QM Reporting Infrastructure
BackEnd The SOLABS QM10 software offers a rich infrastructure for building and publishing reports. It leverages the power of third-party applications such as Microsoft: Integration service, Report...
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What is a QM10 Release?
We often hear it, a new version of this, a new release of that! But what does it actually mean? And how does it work at SOLABS? A new release is the accumulation of multiple changes made to a sof...
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When do User Passwords Expire and Why?
Global password policy The current password policy will require users to change their password every 365 days. The reason we force a password change is to elevate the system access security....
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Is It Possible To Refresh SharePoint So That The Reports Are Updated Immediately?
Unfortunately, there is no way to refresh any of the reports to have live data. While the reports can be updated (in fact they are updated automatically each time they are opened), the underlying ...