The Knowledge Base Products Section provides many articles on the use of of SOLABS QM and with answers to questions you may have. These articles are organized by section of the software and many include video tutorials, links to QM Insights podcasts and links to SOLABS QM User Guides.
October 2021 updates include changes introduced with Release 10.9.
The Table of Contents below provides direct links to the SOLABS QM User Guides.
General Information
- SOLABS QM: Introduction for General Users: (October 2021) https://solabs.zendesk.com/hc/article_attachments/4410652211223/Intro_to_SOLABS_QM_10_for_General_Users.pdf
- SOLABS QM Views - Detailed Descriptions: (October 2021) https://solabs.zendesk.com/hc/article_attachmnts/4410567260823/Views_Detailed_Descriptions.pdf
- Performing Searches and Queries: https://solabs.zendesk.com/hc/article_attachments/1500008563361/SOLABS_QM_Performing_Searches_and_Queries.pdf
- SOLABS QM Email Notifications: https://solabs.zendesk.com/hc/article_attachments/360066148434/SOLABS_QM_10_Notifications_Guide.pdf
- Considerations for Initial System Configuration: https://solabs.zendesk.com/hc/article_attachments/360084421933/SOLABS_QM_10_Considerations_for_Initial_Configuration.pdf
User Management
- User Guide for SOLABS QM10 System Administrators - Managing Users, Roles and System Configurations: https://solabs.zendesk.com/hc/article_attachments/4409771932439/System_Admin_-_Users__Roles_Sys_Config.pdf
- Password Self-Service for SOLABS Identity Users on Version 10.8: https://solabs.zendesk.com/hc/article_attachments/360086105573/Password_Self-Service_for_SOLABS_Identity_Users_on_Version_10.8.pdf
- Password Self-Service for SOLABS Identity Users on Version 10.7 or Lower: https://solabs.zendesk.com/hc/article_attachments/360055523634/Password_Self-Service_for_SOLABS_Identity_Users_on_Version_10.7_or_Lower.pdf
- Train ID vs. External Account Type: https://solabs.zendesk.com/hc/article_attachments/1500008487322/Train_ID_vs_External_Account_Types.pdf
- Using the Train ID Account Type to Provide Read Only Access for External Auditors: https://solabs.zendesk.com/hc/article_attachments/360064143674/Auditor_Access.pdf
- Granting User Access to the SharePoint Reports Portal: https://docs.solabs.com/hc/en-us/articles/4402830505239-Granting-User-Access-to-the-SharePoint-Reports-Portal
Document Management
- Introduction to the Document Section: https://solabs.zendesk.com/hc/article_attachments/360102395134/Introduction_to_the_Document_Section.pdf
- Guide for Document Treeview Folder Structure: https://solabs.zendesk.com/hc/article_attachments/4402819464855/SOLABS_QM_10_Guide_for_Document_Treeview_Folder_Structure.pdf
- User Guide for SOLABS QM Document Administrators: https://solabs.zendesk.com/hc/article_attachments/1500003546901/Document_Administration.pdf
- SOLABS QM Document Section - Guide for General Users: https://solabs.zendesk.com/hc/article_attachments/360059088793/Guide_to_the_DOCUMENT_Section_for_General_Users.pdf
- Initiating a Document Control Process: https://solabs.zendesk.com/hc/article_attachments/1500005219821/Initiating_a_Document_Control_Process.pdf
- Managing Privileges in the Document Section: https://solabs.zendesk.com/hc/article_attachments/360104543893/SOLABS_QM10_DOCUMENT_Section_Privileges.pdf
- Document Ownership: https://solabs.zendesk.com/hc/article_attachments/1500008232921/SOLABS_QM_10_Document_Ownership.pdf
- Creating a Document: (October 2021) https://solabs.zendesk.com/hc/article_attachments/4411295929367/Creating_a_Document.pdf
- Uploading a Document: (October 2021) https://solabs.zendesk.com/hc/article_attachments/4411466181655/SOLABS_QM_Document_Upload.docx
- Revising a Document: https://solabs.zendesk.com/hc/article_attachments/360084206193/SOLABS_QM10_Revising_a_Document.pdf
- Document Review Cycle: https://solabs.zendesk.com/hc/article_attachments/1500008056802/SOLABS_QM_10_Document_Review_Cycle.pdf
- Collaborative Review Feature with Office 365: https://docs.solabs.com/hc/en-us/article_attachments/360058222674/SOLABS_QM__Collaborative_Review_Feature.pdf
- Document Compare File: https://solabs.zendesk.com/hc/article_attachments/1500008197522/SOLABS_QM10_Document_Compare_File.pdf
- Managing Periodic Review Cycles for Documents: https://solabs.zendesk.com/hc/article_attachments/360068052213/SOLABS_QM_10_Periodic_Review_Cycles.pdf
- Retiring a Document: https://solabs.zendesk.com/hc/article_attachments/1500001355742/Retiring_a_Document.pdf
- Changing Document Location in the Treeview: https://solabs.zendesk.com/hc/article_attachments/1500008199742/SOLABS_QM_Document_Location_Change.pdf
Training Management
- SOLABS QM Training Section - Guide for General Users: (October 2021) https://solabs.zendesk.com/hc/article_attachments/4410726595735/SOLABS_QM10_Training_Section_-_Guide_for_General_Users.pdf
- User Guide for SOLABS QM Training Administrators: (October 2021) https://docs.solabs.com/hc/en-us/articles/360041573674-SOLABS-QM10-Guide-for-Training-Administrators
- Using the Training Administration Menus: https://solabs.zendesk.com/hc/article_attachments/1500008369501/SOLABS_QM10_Training_Section_-_Training_Admin_Menus.pdf
- Curriculums Set for Recurrence Based on Document Revision - Considerations for Including Multiple Training Activities: https://solabs.zendesk.com/hc/article_attachments/360098638174/SOLABS_QM10_Guide_for_Curriculums_with_Recurrence_and_Multiple_Training_Activities.pdf
- Questionmark OnDemand Interface User Guide: (October 2021) https://docs.solabs.com/hc/en-us/articles/360042047073-SOLABS-QM10-Questionmark-OnDemand-Interface-Feature-User-Guide
Process Section - General Information
- Introduction to the Process Section: (October 2021) https://solabs.zendesk.com/hc/article_attachments/4411048836375/SOLABS_QM_10_Introduction_to_PROCESS_Section.pdf
- System Administration for the Process Section: https://solabs.zendesk.com/hc/article_attachments/360070745953/System_Administration_for_the_Process_Section.pdf
- Managing Privileges in the Process Section: https://solabs.zendesk.com/hc/article_attachments/360069625634/SOLABS_QM_10_PROCESS_Section_Privileges.pdf
- Parent/Child Process Relationships: https://solabs.zendesk.com/hc/article_attachments/1500008381721/SOLABS_QM_Parent_Child_Processes.pdf
- Process Summary Report: https://solabs.zendesk.com/hc/article_attachments/1500008381901/SOLABS_QM_Process_Summary_Report.pdf
- Procedure for Updating EDI Tables: https://solabs.zendesk.com/hc/article_attachments/1500006856022/WI000021_-_Client_Procedure_for_Updating_EDI_Tables.pdf
Process Section - Process Apps
- Document Control Process (Comes as part of QM Essentials): https://solabs.zendesk.com/hc/article_attachments/1500005119502/Doc_Control_Process_Overview.pdf
- Audit Process P0044 (Comes as part of QM Essentials): (October 2021) https://solabs.zendesk.com/hc/article_attachments/4410958755607/SOLABS_QM_10_Audit_Process_P0044_User_Guide_10-2021.pdf
- Change Control Process P0052: https://solabs.zendesk.com/hc/article_attachments/360058199994/SOLABS_QM_10_Change_Control_Process_P0052_User_Guide.pdf
- Change Control Process P0036: https://solabs.zendesk.com/hc/article_attachments/360059113313/SOLABS_QM_10_Change_Control_Process_P0036_User_Guide.pdf
- CAPA Process P0050: https://solabs.zendesk.com/hc/article_attachments/360058194514/SOLABS_QM_10_CAPA_P0050__Process_User_Guide.pdf
- Deviation Process P0054: https://solabs.zendesk.com/hc/article_attachments/360058209714/SOLABS_QM_10_Deviation_Process_P0054_User_Guide.pdf
- Laboratory Investigations Process P0055: https://solabs.zendesk.com/hc/article_attachments/360059124333/SOLABS_QM_10_LIR_Process_P0055_User_Guide.pdf
- Pharmaceutical Product Complaint Process P0056: https://solabs.zendesk.com/hc/article_attachments/1500008434082/SOLABS_QM10_Pharmaceutical_Product_Complaint_Process_P0056_User_Guide.pdf
Reports
- SOLABS QM Reports: https://solabs.zendesk.com/hc/article_attachments/1500010270602/SOLABS_QM10_Reports.pdf
- Document Inventory Reports: https://solabs.zendesk.com/hc/article_attachments/360059328313/SSRS_Document_Inventory_Reports.pdf
- Creating a Custom Excel Report: https://solabs.zendesk.com/hc/article_attachments/360059328313/SSRS_Document_Inventory_Reports.pdf
- Granting User Access to the SharePoint Reports Portal: https://docs.solabs.com/hc/en-us/articles/4402830505239-Granting-User-Access-to-the-SharePoint-Reports-Portal
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