Weekly CREQ Report – SOLABS Knowledge Base

Each week, a report is sent to each client containing the CREQs issued for them. The report will show all the CREQs that are still In Process with their status. The report should be received every Monday morning.

The CREQ report contains the following information:

CREQ #
Client Reference #: if one was provided by the client
Criticality: SOLABS’ criticality as defined in Service Level Agreement:

Urgent	Data Integrity, Security Issue, Enabling, core services and Interfaces that become unstable, unreachable or unavailable.
Major	Global lost of important functionality causing operations interruption partial or total, enhancement services that become unstable, unreachable or unavailable.
Moderate	Services are functional with or without a workaround, but a fix is required
None	Enhancement request, new feature, feature not working as intended but still functional, service issue not impacting clients.

Date Initiated
Summary: brief summary of the request
Description: detailed description of the request if applicable
Category: request is categorized as related to the Core Software or to a QM APP
Type of Request: this will indicate what type of request has been initiated:
- an issue with the core software or a QM APP,
- a question
- an upgrade
- other type of request
Request Status: this represents in which status the CREQ is currently in and can be the following:

Status	Description
CREQ Acknowledgment	CREQ has been issued, sent for Specialist Review and is back to initiation step for defining the next step (either an investigation or an intervention is required intervention or for being closed).
Specialist Review	Is currently with a specialist for review in order to define if it can be answered directly or if an investigation is required (mostly when type of request = Question).
Waiting Investigation Report Completion	What the investigation report is currently being done and/or is waiting to be approved.
Investigation Follow-up	When the investigation report has been approved. Investigation report needs to be sent to client and the next step defined (either an intervention is required or a change to the system, a QM APP is required and will be implemented in a future version or there is no action required and the CREQ will be closed)
Waiting Intervention Prep Completion and SICC Approval	When an intervention is required and the required documentation is being prepared (mainly SICC)
Client Intervention	When an intervention is required, the required documentation is ready and the intervention is ready to be executed (will be scheduled and executed)
Change Evaluation and Final Close	When all actions have been completed and CREQ is either ready to close or to be sent in Waiting for Release
Waiting for Release	When a change to the Core Software or a QM APP is required and needs to be implemented in a future version. CREQ is waiting that the fix is done and implemented and will be closed when the version containing the fix is released.

Client
Completion Date: will be empty as still In Process
Release: if a fix was required, in which release it has been implemented.

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